Question:

We just changed to a higher rated antivirus package at a higher expense, but I am being flooded with complaints that it has slowed systems down. I?ve signed up for 2 years but do have a 3 month cancellation period; So, what I want to know is if the better products always slow systems down, or can I choose one that doesn?t?

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Question:

I want to train my staff to not cause security problems rather than spending a lot of money implementing systems they will only try to work around. What is the best sort of course? We?re based in London.

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Question:

My company?s network administrator uses VNC to help assist him in supporting out users computers. Being able to remotely view people?s systems makes his role a lot easier due to geographical issues. However it does concern me that people outside of our network might gain access to these remote machines if the VNC software is installed. Is this possible?

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Question:

I am looking after the IT for my company after our IT manager left under a cloud. It appears that when we replaced our machines 18 months ago the licenses for the operating systems on 35 machines were not genuine. We do not have the budget until April to purchase new licenses but cannot afford to be without the computers. What options are available to allow us to use these machines?

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Question:

Our sales staff are encouraged to have rapport with our clients as this is beneficial to sales. The clients keep sending joke mails through some of which are against our IT policy (rude or potentially offensive) and obviously put our employees at risk from our policy. The other issue is that on occasion we have received viruses from the attachments these clients send through. We don?t really want to tell our staff they cannot trade emails with our clients, but how can we properly filter the good from the bad in terms of attachments and content?

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Question:

Recently we have started using VOiP for handling the majority of our calls. The company that supplies our VOiP uses a VPN for routing which seems to work quite well. My question is, are there additional security measures that we should be considering when using VOiP in preference to a more typical telephone system?

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Question:

We are just expanding following a couple of very good years and will have 18 offices across the UK. Until now we have managed with an IT manager who went from site to site as and when needed. Now we will be spread a lot thinner with over 200 miles from the most outlying offices, what are the best options to allow our systems to be managed remotely?

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Question:

I have heard that there will be far less for small businesses to worry about when Microsoft launches their new operating system ?Vista? with its own security package. Is it worth waiting for this to be launched before investing in any updated hardware and software?

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Question:

We recently had to give a number of our employees written warnings after they accessed email accounts and sent prank (internal) emails. The problem is that either machines were left logged in whilst people were away from their desks, or the passwords were very easy to guess, in 3 instances were the names of the peoples children! We have tried to implement a stronger password system, but people keep forgetting them and have taken to writing them down and storing them close to their machines. This is obviously not good enough ? so we are wondering what options we have left apart from some form of biometric system (fingerprint scanners or something)?

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Question:

"Our offices were recently ?ram-raided? but fortunately nothing was stolen as they failed to gain access. It has put us firmly on the back foot though. What options are available to backup our entire systems and keep them safe asides from physically carrying backup?s around with us? If we need to recover our systems we need to do it as quickly as possible, because without the systems in place, we cannot trade!"

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